When running BioExplorer I get the error  " HASP not found (-3) "

You need to connect the BioExplorer Dongle , also known as a HASP , to an available USB port .



The BioExplorer HASP dongle comes with every purchase of BioExplorer software. If you have not ordered the BioExplorer software , visit www.eegshop.com or call 818-373-1334 to order your BioExplorer Hasp .

2. If you have connected your hasp and still receive this message:

    - try rebooting your computer. (this is the most likely fix and has usually solved the problem for me).  

    - are you using the latest version of bioexplorer? Older versions may have older incompatible hasp driver software. Download the latest bioexplorer from www.neuroamp.com

    - does the hasp key light up purple?  - if no -  you may have a bad or damaged key and need to get it replaced.

    - try connecting the key to another usb port. Connect directly to the computer, not through a usb hub, and try removing all other usb devices from the computer - reboot the computer again after this change.
 
    - check the windows device manager for a yellow question mark or yellow exclamation mark. Reinstalling the device from the device manager might help.