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Check the batteries. If no lights come on when pressing the "check impedance" button, then the batteries are dead. If the batteries are going dead too quickly, this is a known bug in Neuroamp. Contact your sales representative if this is happening.
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Make sure that you have a Design open.
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Go Into Devices and check that there is only an EEG NeuroAmp selected.
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Check the COM port
settings.
For help with COM Ports see the following articles:
Determining COM Port
Settings 
