1. The first most common cause of crashes with bioexplorer is a bad USB-Serial adaptor. If you are using a USB-serial adaptor to connect your amplifier to the computer, check if it is using the "prolific" driver.
Solution: find a new USB-Serial adaptor, such as the keyspan high speed adaptor.

2. Touch-pad scroll bars and mouse scroll wheel. Many new laptop computers that have touchpads have areas at the bottom of the touch pad, and along the right side that are assigned to scrolling. If you carefully drag your finger along the right side or bottom edge of the touch pad, instead of the arrow moving on the screen, it causes the screen to scroll. BioExplorer does not understand this command and crashes.
Solution: You can disable this scrolling feature under the control panel / mouse / gestures. Or just avoid touching the right or bottom edge of the touchpad while using bioexplorer.

3. Crashing can be caused when the processor performance exceeds 100%. In the text bar, just below the play button and a bit to the right, you will see a percentage number. This indicates how much of your processor is being used. If you are running a game, or simply running bioexplorer on a PC that is not powerful enough to handle the program, this number can go up to 100% and remain there. If it remains there for too many seconds, the computer will at least slow down it's performance at which point you are not doing live neurofeedback anymore. The computer may also crash at this point.
Solution: try lower resolutions on the screens, try downloading new video drivers for your graphics card. If you have a desktop computer, try upgrading the graphics card to a higher performance card. In order to run dual monitors we suggest 256 dedicated video ram.

4. Extending bioexplorer across two screens, or expanding the game across both screens. This problem often happens when a game such as Inner Tube is left with just a few pixes on the first monitor, while the majority of the game is on the second monitor. This could also happen with bioexplorer stretching slightly onto the second monitor. On many computers this prevents the computer from using the advanced features of the graphics card, and the computer processor is left doing all the work. This can often cause a crash.
Solution: simply press the maximize button in the upper right corner of bioexplorer to fill the screen, and also maximize the game to fill the screen. When the window is maximized, it cannot accidentally stretch into the space of the other monitor.